Forum Discussion
Refresh Failed - Internal Service Error
thanks v-jiascu-msft - I did just that. The support desk were very helpful.
The solution in my case was to remove the broken reports from the Online service and re-add them.
1 - Open the report(s) in PBI Desktop and clear the cache (file...options and settings... options)
2 - Refresh the data in the desktop and save.
3 - Open PBI Online and remove the associated dataset(s). Note - you'll need to remove the reports from any content packs before you can remove the reports and data from the online service. Also you might want to make a note of the (failed) refresh schedule you had before doing this so you can recreate it exactly.
4 - Hop back to PBI Desktop and publish the report from PBI Desktop to Online
5 - Hop back to PBI Online and set the refresh schedule back up
6 - Add the reports back into any apps or content packs.
Hope that helps.
In our case...
We verified that this happens when we have a Dashboard related to the Dataset and that in this Dashboard there is an error!!!
When we deleted the Dashboard and it started working again... 😂
Hi!
This seems more close to the root cause that anything I could find on the internet.
How you identify the dashboard with error? I have a lot dashboard conected to the same dataset, I think it's possible that one of them has a error, but I really don't know how to identify that.
Hi Pedro, I believe the issue is with the data model, not the report. It's not very fun if you have to remove and replace the data model if you have multiple reports built on it. Sorry.
Tim