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prathyoo's avatar
prathyoo
Advocate II
2 years ago
Solved

Premium Workspace asking for Pro License

Hi,   We have a premium capacity workspace that I administer. I have given access to a bunch of users to this workspace. One of the users who could access this workspace for the last 6 months can n...
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  • prathyoo's avatar
    prathyoo
    2 years ago

    The issue is fixed. The user had a role of "Admin" in the workspace. Looks like she had a trial pro license earlier and when that expired, she started getting the above error. We switched her to "Viewer" and that resolved the issue.

prathyoo's avatar
prathyoo
Advocate II
2 years ago

The issue is fixed. The user had a role of "Admin" in the workspace. Looks like she had a trial pro license earlier and when that expired, she started getting the above error. We switched her to "Viewer" and that resolved the issue.

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi prathyoo ,

    I am glad to hear your problem has been resolved, please kindly mark it as the solution. More people will benefit from it.

    Thanks for your efforts & time in advance.

     

    Best regards,
    Community Support Team_Binbin Yu
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.