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Premium Workspace asking for Pro License
Hi, We have a premium capacity workspace that I administer. I have given access to a bunch of users to this workspace. One of the users who could access this workspace for the last 6 months can n...
The issue is fixed. The user had a role of "Admin" in the workspace. Looks like she had a trial pro license earlier and when that expired, she started getting the above error. We switched her to "Viewer" and that resolved the issue.
We are on P capacity. And we tested with other users who do not have Pro licenses and they are able to access the premium workspaces. Not sure why this user has the problem.
Hi prathyoo ,
Please try to clear browser cache, then restart the browser to try again.
Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.