Premium Workspace asking for Pro License

[prathyoo]

Hi,

We have a premium capacity workspace that I administer. I have given access to a bunch of users to this workspace. One of the users who could access this workspace for the last 6 months can no longer access the workspace and getting the error - 

Upgrade to Power BI Pro

The licenses she currently has  -

Hope someone can help with this.

[prathyoo · Accepted solution]

The issue is fixed. The user had a role of "Admin" in the workspace. Looks like she had a trial pro license earlier and when that expired, she started getting the above error. We switched her to "Viewer" and that resolved the issue.

[Anonymous]

Hi @prathyoo ,

I am glad to hear your problem has been resolved, please kindly mark it as the solution. More people will benefit from it.

Thanks for your efforts & time in advance.

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @prathyoo ,

Only P SKUs and F SKUs larger than F32 allow free Power BI users to consume Power BI apps and shared content in Power BI service. Smaller F SKUs require a Pro license to consume Power BI content.

If the workspace not hosted in P SKU Premium capacity, user need Pro or PPU license to access the content.

For more details, you can read related document: Capacity and SKUs in Power BI embedded analytics - Power BI | Microsoft Learn

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[prathyoo]

We are on P capacity. And we tested with other users who do not have Pro licenses and they are able to access the premium workspaces. Not sure why this user has the problem.

[Anonymous]

Hi @prathyoo ,

Please try to clear browser cache, then restart the browser to try again.

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Brunner_BI]

This sounds either like a bug or impossible.

As you maybe know as soon as you assign a premium capacity to a workspace any free user will be able to access it.

I have only seen those "upgrade to Power BI Pro" notifications in non-premium environments.

Maybe it has to do with Fabric free?