Forum Discussion

prathyoo's avatar
prathyoo
Advocate II
2 years ago
Solved

Premium Workspace asking for Pro License

Hi,

 

We have a premium capacity workspace that I administer. I have given access to a bunch of users to this workspace. One of the users who could access this workspace for the last 6 months can no longer access the workspace and getting the error - 

Upgrade to Power BI Pro

The licenses she currently has  -

Hope someone can help with this.

Need Help
  • prathyoo's avatar
    prathyoo
    2 years ago

    The issue is fixed. The user had a role of "Admin" in the workspace. Looks like she had a trial pro license earlier and when that expired, she started getting the above error. We switched her to "Viewer" and that resolved the issue.

6 Replies

  • Brunner_BI's avatar
    Brunner_BI
    Impactful Individual
    2 years ago

    This sounds either like a bug or impossible.

    As you maybe know as soon as you assign a premium capacity to a workspace any free user will be able to access it.

    I have only seen those "upgrade to Power BI Pro" notifications in non-premium environments.

    Maybe it has to do with Fabric free? 

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi prathyoo ,

    Only P SKUs and F SKUs larger than F32 allow free Power BI users to consume Power BI apps and shared content in Power BI service. Smaller F SKUs require a Pro license to consume Power BI content.

     

    If the workspace not hosted in P SKU Premium capacity, user need Pro or PPU license to access the content.

     

    For more details, you can read related document: Capacity and SKUs in Power BI embedded analytics - Power BI | Microsoft Learn

     

    Best regards,
    Community Support Team_Binbin Yu
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • prathyoo's avatar
      prathyoo
      Advocate II
      2 years ago

      We are on P capacity. And we tested with other users who do not have Pro licenses and they are able to access the premium workspaces. Not sure why this user has the problem.

      • Anonymous's avatar
        Anonymous
        Not applicable
        2 years ago

        Hi prathyoo ,

        Please try to clear browser cache, then restart the browser to try again.

         

        Best regards,
        Community Support Team_Binbin Yu
        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • prathyoo's avatar
    prathyoo
    Advocate II
    2 years ago

    The issue is fixed. The user had a role of "Admin" in the workspace. Looks like she had a trial pro license earlier and when that expired, she started getting the above error. We switched her to "Viewer" and that resolved the issue.

    • Anonymous's avatar
      Anonymous
      Not applicable
      2 years ago

      Hi prathyoo ,

      I am glad to hear your problem has been resolved, please kindly mark it as the solution. More people will benefit from it.

      Thanks for your efforts & time in advance.

       

      Best regards,
      Community Support Team_Binbin Yu
      If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.