Forum Discussion

acbg's avatar
acbg
Icon for Resolver III rankResolver III
7 years ago
Solved

Premium App not reflecting report changes for some users

We are seeing that some users are not getting changes made to report.

 

Applied report filters but some of the users are not getting this change in the app.

 

Only some are having this issue as some are able to see the updated report.

 

We are using Premium workspace.

 

Has anyone experienced this issue? How should we resolve this for these users?

 

 

  • Hi acbg,

     

    For those users that cannot view updated report, please ask them to refresh the report page manually to see if any change is made. Also, please ask them to delete and re-install the App for a test.

     

    Regards,

    Yuliana Gu

2 Replies

  • v-yulgu-msft's avatar
    v-yulgu-msft
    Icon for Microsoft Employee rankMicrosoft Employee

    Hi acbg,

     

    For those users that cannot view updated report, please ask them to refresh the report page manually to see if any change is made. Also, please ask them to delete and re-install the App for a test.

     

    Regards,

    Yuliana Gu

    • acbg's avatar
      acbg
      Icon for Resolver III rankResolver III

      Hi v-yulgu-msft

       

      Selecting the refresh button on the report page seem to do the trick.

       

       

      Not a deal breaker, guess I have to instruct users to always select the refresh button so that they see the latest report.

       

      Would you know why this is happening?