Forum Discussion

rderbyshire's avatar
rderbyshire
New Member
3 years ago
Solved

PowerBI Gateway Issues

We are having issues with our Gateway. We are trying to add to the cluster and it is telling us the recovery key is incorrect. It is the only key we have ever created.
gateway
  • collinq's avatar
    collinq
    3 years ago

    Hi rderbyshire ,

     

    If the key is not being accepted, either it was written down wrong or in the copy paste function an extra space is being added at the beginning or end of the key.  If you double check that it is not an extra space, then I would change the key (well, actually, set a new one over the one you don't remember).

    This article explains how to do that:

    Change the recovery key for an on-premises data gateway | Microsoft Learn

     

collinq's avatar
collinq
Super User
3 years ago

Hi rderbyshire ,

 

If the key is not being accepted, either it was written down wrong or in the copy paste function an extra space is being added at the beginning or end of the key.  If you double check that it is not an extra space, then I would change the key (well, actually, set a new one over the one you don't remember).

This article explains how to do that:

Change the recovery key for an on-premises data gateway | Microsoft Learn