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alesmoravec
New Member

Power Bi not rendering on Safari Version 17.4.1

Hi, I'm experiencing an issue when opening PowerBi in Safari (Version 17.4.1), the page is not rendering, I can logg-in but the page stays white. I tried using Chrome on same computer and it works, it also works on Safari in Private window. Any ideas what is going on? 

2 ACCEPTED SOLUTIONS

Hi, @alesmoravec 

Being able to work properly in Chrome on the same computer, as well as in Safari's private browsing window, usually indicates that the problem may be related to some specific Safari settings, plugins, or caches. Here are some possible solutions:
Some plugins or extensions in Safari may not be compatible with Power BI, causing the page to not load properly. You can try disabling all plugins and extensions in Safari's preferences and then reopen Power BI to see if the problem is solved.
Especially if you have previously installed ad blocking or other web content filtering plug-ins, the filtering rules of these plug-ins may affect the loading of Power BI.
Safari's cache and history can sometimes cause page loading issues. You can try clearing Safari's cache and history, and then reopening Power BI by going to Settings > Safari > Clear History and Site Data. "Go to Settings > Safari > Clear History & Site Data and select Clear History & Site Data to confirm.
If none of the above methods solved the problem, you can try resetting Safari settings to default. This will clear all customizations, plugins and extensions. Go to Settings > Safari > Advanced > Dev > "Reset Safari..." and select the options you want to reset.
If possible, try logging into your Mac with a different user account and then open Safari to see if Power BI loads properly.This can help determine if the problem is related to your specific user account settings.

 

 

Best Regards,

hackcrr

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

v-heq-msft
Community Support
Community Support

Hi @alesmoravec ,

Based on your description, the problem may be related to browser caching or extensions that are not active in private browsing mode.
First of all, the Safari browser sometimes retains outdated information that may cause rendering issues. Clearing the cache and cookies can resolve the issue.
Secondly, extensions may interfere with the way web pages load. Try disabling them and see if that solves the problem.
You can check out this document which mentions Power BI and Fabric don't run in any browsers in iOS10 or previous versions.

Supported browsers for Power BI and Fabric. - Power BI | Microsoft Learn

Best regards,
Albert He

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

View solution in original post

4 REPLIES 4
v-heq-msft
Community Support
Community Support

Hi @alesmoravec ,

Based on your description, the problem may be related to browser caching or extensions that are not active in private browsing mode.
First of all, the Safari browser sometimes retains outdated information that may cause rendering issues. Clearing the cache and cookies can resolve the issue.
Secondly, extensions may interfere with the way web pages load. Try disabling them and see if that solves the problem.
You can check out this document which mentions Power BI and Fabric don't run in any browsers in iOS10 or previous versions.

Supported browsers for Power BI and Fabric. - Power BI | Microsoft Learn

Best regards,
Albert He

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

hackcrr
Solution Sage
Solution Sage

Hi, @alesmoravec 

You can check the following areas:

https://learn.microsoft.com/en-us/power-bi/fundamentals/power-bi-browsers

hackcrr_0-1715417262204.png

In addition, you can also focus on the following case. in this case there is a similar situation with you:

https://community.fabric.microsoft.com/t5/Service/Power-BI-not-logging-in-using-Safari-with-macOS-10...

https://community.fabric.microsoft.com/t5/Issues/Power-BI-not-rendering-on-Safari-Browser/idi-p/9122...

 

 

 

Best Regards,

hackcrr

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @hackcrr,

 

Thanks for your message, unfortunately nothing works for me...

Hi, @alesmoravec 

Being able to work properly in Chrome on the same computer, as well as in Safari's private browsing window, usually indicates that the problem may be related to some specific Safari settings, plugins, or caches. Here are some possible solutions:
Some plugins or extensions in Safari may not be compatible with Power BI, causing the page to not load properly. You can try disabling all plugins and extensions in Safari's preferences and then reopen Power BI to see if the problem is solved.
Especially if you have previously installed ad blocking or other web content filtering plug-ins, the filtering rules of these plug-ins may affect the loading of Power BI.
Safari's cache and history can sometimes cause page loading issues. You can try clearing Safari's cache and history, and then reopening Power BI by going to Settings > Safari > Clear History and Site Data. "Go to Settings > Safari > Clear History & Site Data and select Clear History & Site Data to confirm.
If none of the above methods solved the problem, you can try resetting Safari settings to default. This will clear all customizations, plugins and extensions. Go to Settings > Safari > Advanced > Dev > "Reset Safari..." and select the options you want to reset.
If possible, try logging into your Mac with a different user account and then open Safari to see if Power BI loads properly.This can help determine if the problem is related to your specific user account settings.

 

 

Best Regards,

hackcrr

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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