Power BI Service : Personalization Pane Scrollbar not visible

[AmitSrivastava]

Issue: Scrollbar not visible / cannot scroll the Personalization (column explorer) pane after recent update.
Severity: (pick) High if blocking users, Medium if workaround exists

Steps to reproduce:
1. Sign in to Power BI Service (https://app.powerbi.com) using Chrome (or Edge) on Windows.
2. Open report
3. Click a visual → click the three dots → choose 'Personalize visual' (or open the Personalization/Column Explorer pane).
4. Attempt to scroll the pane using the scrollbar (or mouse wheel). The scrollbar is not visible / pane does not allow scrolling.

Observed result:
- No visible scrollbar (or scrollbar hides), cannot reach columns below.

Expected result:
- Visible and usable vertical scrollbar that lets me navigate the personalization/column list.

Screenshot:

[Anand24 · Accepted solution]

Hi @AmitSrivastava,
This might just be a temporary bug due to browser cache. Are you the only one facing this issue or everyone using the report?

Try opening the report in incognito mode and check if the issue persists. If everyone faces the issue even after opening in incognito, raise a ticket with MS support since this clearly seems like a feature rendering bug.

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[garynorcrossmmc]

I too have users that have raised this issue.  Please promptly fix this bug!

[tayloramy · Accepted solution]

This seems to be a bug that a lot of people are facing. 

@AmitSrivastava I recommend you open a ticket with Microsoft. The more people that report this through proper channels, the more energy will be put in to fixing it quickly. 

If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution.

[Anand24]

@AmitSrivastava,
Just realized many more users are facing this issue, hence confirming this is a bug.

Check the comment in this thread and check if the temporary solution provided works for you.

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[Anand24 · Accepted solution]

Hi @AmitSrivastava,
This might just be a temporary bug due to browser cache. Are you the only one facing this issue or everyone using the report?

Try opening the report in incognito mode and check if the issue persists. If everyone faces the issue even after opening in incognito, raise a ticket with MS support since this clearly seems like a feature rendering bug.

Give a Thumbs Up if this post helped you in any way and Mark This Post as Solution if it solved your query !!! Proud To Be a Super User !!! LinkedIn

[grazitti_sapna]

Hi @AmitSrivastava , 

Just wanted to make sure that in your power BI desktop, you have enabled the below settings.
Options and setting -- Options -- Current file -- Report setting -- Personalize visual and enable allow report readers to personalize visual to suit their needs.

After enabling the same you should be able to see the scroll as well. 

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[AmitSrivastava]

Hi @grazitti_sapna  Thanks for your quick response but it's already enable in my Power BI desktop and scroll earlier it was visible but after some recent updates in Power BI Service it's not visible from last 2 days.

[grazitti_sapna]

@AmitSrivastava , I totally agree with @Anand24 .

This definitely seems to be a bug.