Forum Discussion

amallen125's avatar
amallen125
Icon for Helper I rankHelper I
8 years ago

Power BI Premium traffic issues

My company switched to Power BI premium last month.  We had traffic issues, which I wasn't expecting.  We've got a few hundred users, that have worked okay using Pro.  In our first month of using pre...
GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
8 years ago
Hi there,

It would depends if you moved all users to Premium App Workspaces?
And then it would also depend on the size of your Premium that you got.

This is because even though you have got Power BI Premium, it still has got a capacity limit. And if all the users are on Premium Capacity and the data models are large, it will over consume your capacity. Which is what appears to be happening.

Does that make sense?
  • amallen125's avatar
    amallen125
    Icon for Helper I rankHelper I
    8 years ago

    Hi GilbertQ,

     

    Yeah, that makes sense.  We did move the users to the premium app.  that's where we had the issue.  We ended up starting with P1, because we couldn't get a gauge for what was needed. 

     

    What's interesting to me is that during the peak times two users, side by side, (a) one had no issues, (b) the other got nothing but a load screens.  I guess it could depends on how concurrency is handled.  I really don't understand the disparity, or the logic used to effectively exclude some people from the dashboards. 

     

    We did look at the metrics available, and they showed some high peaks, but nothing crazy or prolonged.  

     

    I'm okay pushing for upgraded capacity, if that's really the issue.  I don't feel confident in any explanation of what happened during our peak, to make that decision though. 

     

    Anyone know of a way to monitor traffic real time?

      • amallen125's avatar
        amallen125
        Icon for Helper I rankHelper I
        8 years ago

        Hi GilbertQ,

         

        We reviewed the usage graphs as well.  We saw it go beyond 80% a few times, but still it really surprises me that users would experience no service at all, with usage that went above 80% a few times. 

         

        I'm still not seeing how my company can effectively manage traffic in PBI.  It still seems like a project not a product.  It's very unfortunate because we've spent a lot of time building things out in PBI.  I've had a ticket open for over a week now, and no one can give me any idicational of why several users were effectively booted from the system.  It's frustrating.  From what I can see, traffic alone doesn't explain it, so I'm not motivated to increase our subscription blindly, yet MS can't give me the root cause.  I don't know where to go from here.