Power BI Pinned Dashboad Tiles Not Updating After Scheduled Refresh

[Anonymous]

Hi,

Recently, I've been running into an issue where my dashboard tiles do not automatically update following a schedueld refresh of the underlying report. This is a new problem for the dataset as several weeks ago the tiles worked fine. Any idea if there is a setting I've mis-adjusted which can correct this?

Thank you,

Brandon

[Anonymous]

None of the dataset filters have changed. I just attempted to re-publish and pin the report visuals multiple ways to no avail. Futhermore, I observed the Dashboard refresh cycles on multiple browers (IE, Chrome, and Firefox), all failed to update within 15 minutes of the scheduled data refresh. I went as far as to review these cycles with a pinned live report page which didn't work either. All of these scenarios required me to refresh the page for the Dashboad to update. 

I didn't have this problem three weeks ago - everything updated automatically on the Dashboard. No other settingst that could case this?

[v-diye-msft · Accepted solution]

Hi @Anonymous 

In Power BI Service,  tiles are the snapshot of your data, if original visualization used to create the tile changes, the tile doesn't change. After you republished the report, the change of report will not reflect to the dashboard tile. Please see: Dashboard tiles in Power BI.

To work around the issue, I would recommend you create a report with required visuals in one report page, and republish to service. Then "Pin a live page" to a dashboard, this feature allows changes to reports to appear in the dashboard tile when the report page is refreshed. Please refer: Pin an entire report page, as a live tile, to a Power BI dashboard.

[Greg_Deckler]

@Anonymous - Usually this is the result of a filter that was on the tile at the time of pinning. For example, if you pinned the visual when you had a week filter set, it might have worked and updated last week but then when the week rolled over, it no longer "worked" because there was no new data for that week. It's a complete guess but this is usually the case.