Power BI Desktop Client not working

[svanzundert]

Hello,

Since the June release we have an issue with the Power BI Desktop client. The one from May works, however it misses functionality according to the Power BI team.

Whenever the Desktop client starts, we get an error as seen below: Detailed error description below.

Feedback Type:
Frown (Error)

Timestamp:
2017-09-01T14:01:18.3418669Z

Local Time:
2017-09-01T16:01:18.3418669+02:00

Product Version:
2.49.4831.521 (PBIDesktop) (x64)

Release:
August 2017

IE Version:
11.1480.14393.0

OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)

CLR Version:
4.6.2. or later [Release Number = 394802]

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Peak Working Set:
389 MB

Private Memory:
256 MB

Peak Virtual Memory:
33.9 GB

Error Message:
Couldn't load the model schema.

User ID:
6ace57cb-5cef-4c08-a695-a1f71e5b0fd4

Session ID:
aff669d2-a648-48cc-bd58-6d611540f297

Telemetry Enabled:
True

Model Default Mode:
Import

Snapshot Trace Logs:
C:\Users\svanzundert\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot932505430.zip

Performance Trace Logs:
C:\Users\svanzundert\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
CustomConnectors

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_EnableReportTheme
PBI_numericSlicerEnabled
PBI_SpanishLinguisticsEnabled
PBI_daxTemplatesEnabled

Enabled DirectQuery Options:
PBI_DirectQuery_Unrestricted

Cloud:
GlobalCloud

Couldn't load the schema for the database model:
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

Activity ID:
null

Time:
Fri Sep 01 2017 16:01:13 GMT+0200 (W. Europe Daylight Time)

DPI Scale:
125%

Supported Services:
Power BI

Formulas:

section Section1;

shared Sheet1 = let
    Source = Excel.Workbook(File.Contents("C:\temp\zanders.xlsx"), null, true),
    Sheet1_Sheet = Source{[Item="Sheet1",Kind="Sheet"]}[Data],
    #"Changed Type" = Table.TransformColumnTypes(Sheet1_Sheet,{{"Column1", type text}, {"Column2", type text}, {"Column3", type text}, {"Column4", type text}})
in
    #"Changed Type";

We can choose to close the error, but the client won't work as it should. It is not possible to load in any datasources whatsoever. We have contacted Microsoft Support that even though they have been of great help sofar, they have not been able to solve the issue as well. Perhaps the community had a similar issue and can help us.

We noticed that people mentioned this was not happening on personal computers or machines that were Azure workplace joined. That made me remove the machine from the domain, unfortunately the issue persisted. However, as soon as we rejoined the machine in the domain the issue was resolved, but only for a few days. After about 4-5 days the problem returned out of nowhere. There is probably a trigger, but we have no idea what it could be.

Is there anyone with a similar issue? Please let me know if more information is needed, would be awesome if this could be resolved.

[v-qiuyu-msft]

Hi @svanzundert,

How about the results after you update the Power BI desktop version to the September version 2.50.4859.502. 

By the way, I notice your issue is reported internally with PG team and engineers are working on it now. I will keep an eye on it, if there is any update, will let you know. 

Best Regards,
Qiuyun Yu 

[svanzundert]

Hello,

Thank you for the reply. Unfortunately the update did not help us on this matter. Indeed Microsoft support is working on it as well but wanted to post here too. Someone might actually have had a similar issue not yet reported which could help more people than just us.

[v-qiuyu-msft]

Hi @svanzundert,

There is a new Power BI desktop version 2.50.4859.782 released on 9/21/2017. Would you please try it again to see if the same issue happens? 

Best Regards,
Qiuyun Yu