Forum Discussion

EP1's avatar
EP1
Advocate IV
2 years ago
Solved

Pin Live Page Unresponsive

For the past couple of weeks I have been unable to pin a live page to a dashboard. The web page becomes unresponsive as soon as I select "Pin Live". The issue occurs accross multiple reports and happens whether I select existing dashboard or new dashboard. 

 

Is anyone else experiencing the same issue?

 

(Note: I was testing the pin live while typing this question and I actually got an "Out of Memory" error on the new message page.)

  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi EP1 ,

     

    Please try to clear the cache and cookies can help resolve any temporary issues that may be causing the page to become unresponsive.

    You may also try using a different browser and check for any custom visuals on your live page.

    If it is still existed, please be free to provide more details.

     

    Best regards,
    Community Support Team_ Scott Chang

     

    If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi EP1 ,

     

    Please try to clear the cache and cookies can help resolve any temporary issues that may be causing the page to become unresponsive.

    You may also try using a different browser and check for any custom visuals on your live page.

    If it is still existed, please be free to provide more details.

     

    Best regards,
    Community Support Team_ Scott Chang

     

    If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

    • EP1's avatar
      EP1
      Advocate IV

      Thanks Anonymous !

       

      I'm sure I tried clearing the cache and cookies... Well it worked now, thanks!