Forum Discussion

Kassie's avatar
Kassie
New Member
6 years ago

Personal Gateway not appearing

I have downloaded the personal gateway and installed it successfully. However if I go on to the BI web app, it does not appear under settings. The show Gateway toggle is also grayed out. Please help.
gateway
Kassie's avatar
Kassie
New Member
6 years ago
Thank you, but this is exactly my problem. It does not appear under the settings tab at all for selection. The toggle switch is also grayed out.
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Ah. I see now. I experienced that my first time as well. I suggest uninstalling the gateway(s) and reinstalling it. If the issue persists trying installing the non-personal gateway to see if it shows up. Make sure you are installing the most recent version Here: https://docs.microsoft.com/en-us/power-bi/service-gateway-personal-mode about a third of the way down the page.

  • Kassie's avatar
    Kassie
    New Member
    6 years ago
    Thank you. I have already reinstalled it, but still... I'll try the other solution and let you know.
    • v-kelly-msft's avatar
      v-kelly-msft
      Icon for Community Support rankCommunity Support
      6 years ago

      Hi Kassie ，

       

      Would you pls check whether the gateway (personal mode) has the same window authentication with your BI account?

       

      Below are the limitations for personal mode gateway, pls check it.

       

      Here is the reference.

       

       
      Best Regards,
      Kelly

      • Kassie's avatar
        Kassie
        New Member
        6 years ago
        Thank you. I must say I am completely new to BI and everything that goes with it. I beleive I followed all the instructions, as mentioned on Microsoft's website, signed in everywhere with the same credentials etc. But I still experience the same problem. I connected to an SQL Server database on my desktop and everything works fine. I downloaded the latest personal Gateway signed in with the same credentials etc. I just did not understand the connectors tab and if I should point to the SQL database so I turned of the toggle button?