Forum Discussion
Kassie
6 years agoNew Member
Personal Gateway not appearing
I have downloaded the personal gateway and installed it successfully. However if I go on to the BI web app, it does not appear under settings. The show Gateway toggle is also grayed out. Please help.
Kassie
6 years agoNew Member
Thank you, but this is exactly my problem. It does not appear under the settings tab at all for selection. The toggle switch is also grayed out.
Anonymous
6 years agoNot applicable
Ah. I see now. I experienced that my first time as well. I suggest uninstalling the gateway(s) and reinstalling it. If the issue persists trying installing the non-personal gateway to see if it shows up. Make sure you are installing the most recent version Here: https://docs.microsoft.com/en-us/power-bi/service-gateway-personal-mode about a third of the way down the page.