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mwaltercpa's avatar
mwaltercpa
Icon for Advocate III rankAdvocate III
9 years ago
Solved

Personal Gateway: The remote server returned an error: (403) Forbidden.

Today my personal Gateway stopped working.  We have tried re-booting, un-installing and re-installing the gateway.  We have success under other users, however my profile returns the above error.    ...
  • mwaltercpa's avatar
    9 years ago

    solved. before the error i had been helping a couple people log in and set up their new PBI accounts (in explorer) i.e. switching back and forth between accounts.  i also had my own session up in another browser (fire fox) to grant security.

     

    i tried to re publish desktop changes, and believe there was a conflict between the gateway and the current non gateway PBI.com user.. 

     

    the fix was to clear both browsers cache.  gateway works!