Forum Discussion
PBIDesktop login screen freezing
MS Support helped me and my problem is solved ! 😀
We did the following steps
- add DisableCertificateRevocationCheck = 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Power BI Desktop
- in IE / Options / Security / Local Intranet / Sites / Advanced : add https://office365.mycompagny.com
- in IE / Options / Advanced : disable "Enable Integrated Windows Authentification"
Could you download and install the latest version?
https://www.microsoft.com/en-us/download/details.aspx?id=58494
Hopefully this will resolve your issue?
I installed the latest version but the issue is not resolved.
When I access PowerBI or any other Office 365 in browser it works fine. There also it redirects to Organization's account user/password page but there is no problem in browser.
Do you see any issue with OS itself? I am running this on WIndows 2016 VM hosted on AWS.
Hi kikolli ,
Check the reference below:
Best Regards,
KellyDid I answer your question? Mark my post as a solution!The problem is with the login screen with Microsoft Account option. The screen supposed to take inputs user and password. But it is just freezing and I am not able to enter user/password. The screen is just frozen and stuck. I need to go to task manager and kill powerbi desktop app.
Hi kikolli ,
How about restarting desktop and clearing all the caches in desktop?It's really weird enough,if the issue still cant be solved,pls create a support ticket via below link:
https://powerbi.microsoft.com/en-us/support/
Best Regards,
KellyDid I answer your question? Mark my post as a solution!
