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JSanders28
Advocate I
Advocate I

PBI Service Refresh Issues -Unable to cancel refresh, refreshes stall- Affects multiple capacities

Anyone else having issues cancelling queries? Or seeing stalled queries in Power BI service?

 

We have 4 premium capacities, and for the past 1.5 months we have issues where semantic models will suddently stall on refresh. Yes we have a ticket with Microsoft.  Curious about other peoples experiences. 

 

  • Refreshes that take 3-5 minutes suddenly stall and  get stuck "Refreshing" until they timeout after 5 hours.
  • We are also unable to cancel these long running queries. (It gets stuck on "Canceling" and never cancels.
  • It's happening on multiple capacities and gateways.
  • We verified it's not the datasource.
    • No queries running on datasource as PBI is refreshing
    • Also went has far as to refresh the semantic models in Power BI desktop directly on the gateway server itself, while it's refreshing.  Performance of refreshing on gateway in Power BI is desktop is completly fine and normal and able to do that within 3-5 minutes (as usual).  
  • The semantic models it happens on are different every time.

Appears to be product related. We're in US East Region.

1 REPLY 1
lbendlin
Super User
Super User

Sorry to hear that.  Have you tried moving affected workspaces across capacities?

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