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Microsoft Issue - Refreshes Getting Stuck unable to cancel

We are an enterprise Power BI Premium customer with 4 Power BI Premium Capacities.  We have been experiencing issues over the past week where datasets will get stuck refreshing and we are unable to cancel.  It says "canceling".  We've tried rebooting the gateways, switching capacities,  but refreshes are stuck. Can't even manually refresh in PBI desktop and publish over.  Yes we're on a supported version of the on-premise data gateway.  We opened a Microsoft ticket, just posting to see, is anyone else experiencing this?  

Status: New
Comments
Dunners
Advocate II
Exactly the same issue here: manual refresh happens in seconds but anything scheduled seems to get stuck and cannot cancel it
JSanders28
Advocate II
We have the issue happening again! It's happening more frequently where we can't cancel refreshes. (Including yesterday for several high impact refreshes). @Dunners just curious are you still seeing the same issue
nithinbhandary
New Member
Facing the same issue with our premium capacities. Datasets get stuck in the “canceling” state, and we are unable to manually refresh or republish from Power BI Desktop. We have already tried restarting the on-premises data gateways and moving workloads between capacities, but the issue still persists.
jbpbi
Regular Visitor
This issue happening again, it seems we can't cancel refreshes even if gateway rebooted.