Forum Discussion

v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi pvasrao,

 

According to your description, when you start on-premise data gateway and click Sign in button like below, it will not pop up a window for you to enter credential and error throws out, right?

 

 

Firstly, a lot of issues can surface when the gateway version is out of date. So in your scenario, if the data gateway is installed long time ago, please update it to the newest version.

 

In addition, from the error message, it seems that the data gateway sign in automatically. Please sign out the related Power BI Service account both in Power BI Desktop and browsers. And restart the data gateway service in Service.exe. Then try to rerun the data gateway to see if you can sign in with prefer account.  

 

 

Also when you click the sign in, you can use Fiddler to trace which process is broken.

 

If you have any question, please feel free to ask.

 

Best Regards,
Qiuyun Yu

  • ASHOKKPIN's avatar
    ASHOKKPIN
    Resolver I
    9 years ago

    Hi - We are trying to set up the gateway -installed the latest release on a brand new windows 2012 box. keep getting the same errror. In fact the azure sign on pops up and disappears.

     

    Error is  - “The browser based authentication dialog failed to complete.”

     

    I am able to see the sign on screen if i do the same thing on my desktop 

     

    any ideas?