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On Premises Gateway Setup - Authentication
We are currently experiencing an issue with opening the on premises gateway configurator. When following the guide, we are unable to progress from the initial sign in, despite a message that the inst...
Hi Herbert,
Thanks - I tried these to no effect unfortunately - but now it is finally fixed!
Should anyone else come across this thread - the issue turned out to be Windows' administration permissions. We use a generic account on the machine for automation, and all the relevant people in my team have local admin rights to install and make changes. On loading the gateway, we would authenticate with out usual accounts and could get through the first screen. However, we couldn't get to the second step.
As soon as we granted administrator rights to the generic account, we could get through the first screen to the authentication and new gateway setup screens - so if anyoe has a similar issue, that's worth a try!
