Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

On Premises Data Gateway

Hi Team,   We are encountering an error with the PowerBI gateway setup on our server, every time the server resizes or restarts PowerBI Gateway is not restarting automatically, even though the Gate...
Gateways
  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    7 years ago

    Hi Anonymous,

     

    Please try switching Startup Type from "Automatic" to "Automatic  (Delayed Start)" then test again. 

    If issue persists, please provide event viewer logs and gw logs. 

     

    Best Regards,
    Qiuyun Yu 

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi Qiuyun Yu,

     

    we have resolved this. Could you please close/resolve this ticket.

     

    Regards,

    Ashwin

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi,

 

Apart from delayed start. there was something else we did for this.

 

You might need to increase the start up time of the application (PowerBI) on the server. As the server starts, for us it was trying to start the powerBI application within a certain amount of seconds, but PowerBI was not able to start in the given time period, so it was failing. If you could increase the Start Up time of the PowerBI application on the server, this would resolve your issue.

 

Regards,

Ashwin 

brynjellis's avatar
brynjellis
New Member
7 years ago

Thanks for quick reply Ashwin.  When you say "You might need to increase the start up time of the application (PowerBI) on the server" do you mean the On-Premesis Power BI Gateway windows service?

 

If so, I've increased that to 60000 milliseconds which is double the default and it didn't help.  Should I increase it even more?  Or are you speaking about something else?