Office365 Adoption Report

[Kyrie]

Hello,

I have been submitting Adoption Report and a lot of questions are going around and requires clarification, listed below;

1. Is there a way to identify email counts on sending to external recipients?

2. What are the instances that email count for number of email read is greater than email received?

3. Is there a way to identify actions from outlook wherein user after reading email will use Reply with IM or Call?

4. Teams chat vs Channel activity, how are they count in the report?, does the chat within channel activity has been counted to what?

5. How do we know that we are heading to a good adoption rate? what are the signs in numbers? what %?

Thank you for your attention and appreciate providing detailed explanation.

[v-shex-msft · Accepted solution]

HI @Kyrie ,

#1. You can check email related tables sender/receiver fields to search records with different domain name suffix.

#2. For received count, you only need to check email tables to count records send to you.(I'm not so clear how these table record states)

#3. For this requirement, you need to check email table states and operate datetime and use them(sender/receiver, datetime) to loop outlook activities to search correspond records(call to sender after finish reading email).

#4. These activities should be recorded into Teams related adoption tables.

#5. You can consider to extract previous month values to compare with current and calculate out the percentage. (current -previous)/previous

In addition, I'd like to suggest you post to adoption related forums or contact to adoption support for sample or other further support.

Adoption Resources

Regards,

Xiaoxin Sheng