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Anonymous's avatar
Anonymous
Not applicable
5 years ago

Not receiving email notification when a user request for access APP

Hello 
 
I published some of the reports into APP but not getting email notification when a user request report access from the App. It worked fine from the WorkSpace but not working on APP side. I am one of the admins for PBI service and already added my email into the App Setup-Contact Information section
I tried to research online for last few days with no luck. Would really appreciate any help, suggestion, advice!
 
Thanks!
Syed
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6 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    5 years ago

    Hi Anonymous 

     

    Are you listed in the Contact Information as shown below.

     

    I would suggest making sure you are in the Contact information to ensure you receive the email?

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Thank you so much for the response GilbertQ. We already added the names into Admin portal seting and it's not working. Any other sugestion you would have how to enable the email notification form APP? Appreciate it!

       

      Thanks!

       

      Syed

      • GilbertQ's avatar
        GilbertQ
        Super User
        5 years ago
        Hi there

        What happens if you add the user to the Contact Information?

        Does it then work?
  • PBIStudent321's avatar
    PBIStudent321
    Regular Visitor
    3 years ago

    Hi All, 

     

    When a user requests permission to my workspace 'App' I approve the permission using the 'Grant Access' via an emai notification but they don't receive an email notfication to say its been approved. 

     

    is there a way this can be set up using the App?

     

    thanks