Forum Discussion

georgiosperikos's avatar
georgiosperikos
Regular Visitor
9 years ago

No notification for Extended Pro Trial

Hi,   one of the users in my organisation has not received the notification for the Extended Pro Trial, although he should be eligible for it. Could anyone suggest please how to solve this?   Th...
v-yulgu-msft's avatar
v-yulgu-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi georgiosperikos,

 

Please first review below article, and make sure this user account is eligible for  Extended Pro Trial.

 May 3 announcement overview

 

Besides, please send me his account so that I can check for him.

 

Best regards,
Yuliana Gu

georgiosperikos's avatar
georgiosperikos
Regular Visitor
9 years ago

Hi Yuliana,

 

Thank you again for your reply.

I have sent you the account in question in PM.

 

Looking forward to your reply.

 

 

Best Regards,

Georgios

    • georgiosperikos's avatar
      georgiosperikos
      Regular Visitor
      9 years ago

      Hi Yuliana,

       

      Thank you very much for your follow-up.

      I have sent you the PUID in private message.

       

       

      Best Regards,

      Georgios

      • v-yulgu-msft's avatar
        v-yulgu-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        9 years ago

        Hi georgiosperikos,

         

         

        I can validate that this user account is eligible for 1 year Pro Trail.

         

        I got the responce from PG that currently there existing problems with the Pro Trial activation:

        • The extended pro trial prompt that shows in-product is not working right now. So even eligible users are not able to view the notifications when they login.
        • The pro trial activation link also got broken incidentally.

         

        Product team is working on fixing them.

         

        By the way, can you get the notification now?

         

        Regards,
        Yuliana Gu