Forum Discussion

itsmonique23's avatar
itsmonique23
Frequent Visitor
2 months ago

New Usage Metrics Report not Refreshing

Hi Community,

 

Our usage metrics report (new version) is not refreshing as of the end of April 2026.

 

I'm getting this error

 

When I attempt to manually refresh this or re-authenticate nothing works. I'm unable to also delete the semantic model for this usage report and create a new one. I have never seen this error before. Can anybody please share any ideas on how to resolve this?

 

Data source error: {"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":{"code":"DMTS_OAuthTokenRefreshFailedError","details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AADSTS700003: Device object was not found in the tenant '1a58d276-b83f-4385-b9d2-0417f6191864' directory. Trace ID: ca173f59-9acd-4218-aace-8d1506647d00 Correlation ID: 3d624e82-6b4c-4de3-ace7-59f5a4e45941 Timestamp: 2026-04-24 01:00:17Z"}}],"exceptionCulprit":1}}}
Cluster URI: WABI-WEST-US-E-PRIMARY-redirect.analysis.windows.net
Activity ID: 6b1cc67e-f580-49ec-a93f-609f08bfd667
Request ID: f41750da-f161-4d2c-a384-b7978f473f57
Time: 2026-04-24 01:00:17Z

Need Help

8 Replies

  • trivedisunita's avatar
    trivedisunita
    Continued Contributor
    2 months ago

    Hi itsmonique23 ,

    The Error DMTS_OAuthTokenRefreshFailedError shows  Power BI Service could not refresh the OAuth token for your data source.

    AADSTS700003- Device object was not found means The device that Power BI is trying to use for authentication is missing from your tenant’s Azure AD directory. This usually happens if:

    • The device was never registered with Azure AD.
    • The device object was deleted or became stale.
    • Conditional Access or Intune policies require a compliant device, but the object is missing.

    You can do some workaround like- 

    Check Device Registration-
    In the Azure portal, go to Azure Active Directory - Devices - All Devices.

    Search for the machine that runs the refresh (or the gateway machine if you’re using one).

    If it’s missing, re‑register the device.

    On Windows- Settings - Accounts - Access work or school -Connect.

    Ensure it’s joined to Azure AD or Hybrid AD.

    2. Verify Gateway Authentication-
    If this dataset uses an On‑Premises Data Gateway, check that the gateway service account is still valid and registered in AAD.

    Re‑sign in to the gateway with the correct organizational account.

    3. Re‑authenticate the Data Source-
    In Power BI Service, go to Settings - Datasets - Data source credentials.

    Clear and re‑enter credentials for the usage metrics dataset.

    If OAuth is failing, try switching to another supported auth method (e.g., organizational account).

    4. Check Conditional Access Policies
    If your tenant enforces device compliance policies, the refresh will fail if the device object is missing.

    Work with your IT admin to confirm whether Conditional Access is blocking the refresh.

    5. Semantic Model Deletion Issue-
    Usage metrics reports are system‑generated in Power BI Service. You cannot delete or recreate their semantic model like a normal dataset.

    If the system dataset is corrupted, the workaround is to disable and re‑enable usage metrics for the workspace:

    Go to the workspace - Settings - Usage metrics - Turn off, then turn back on.

    This forces Power BI to regenerate the underlying dataset.

     

    If this replyhelped, mark it as a solution. a kudos would mean a lot! It encourages contributors and keeps the community strong.

     

    Thank You

    Sunita

    • itsmonique23's avatar
      itsmonique23
      Frequent Visitor
      2 months ago

      Hello Sunita,

       

      Thanks so much for your reply,

       

      I went into workspace settings but can't find the area to switch on/off the usage metrics report. Any ideas where this may be in workspace settings? Is this something only a higher level admin woudl have access to switch on / off?

       

       

      Thanks so much appreciate your help a lot

       

      • v-hjannapu's avatar
        v-hjannapu
        Community Support
        2 months ago

        Hi itsmonique23,

        Thanks for sharing the screenshot.

        From what I can see, there is no Usage Metrics setting available in your workspace settings. In many Fabric workspaces, this option is not shown, so you may not be able to turn Usage Metrics off and on from there.

        The error you shared looks more related to authentication in Entra ID (Azure AD) rather than a workspace setting.

        Can you please confirm if this issue is happening only with the Usage Metrics report, or are other semantic models in the workspace also having refresh issues?

        Also, were there any recent changes to your Entra ID, security policies, or device management around the time the issue started?

        Kindly refer to the below documentation links for better understanding:
        New Usage Metrics Report not Refreshing - Microsoft Fabric Community

        Hope This helps if you have any queries we are happy to assist you further.

        Regards,
        Community Support Team.