Forum Discussion

itsmonique23's avatar
itsmonique23
Frequent Visitor
2 months ago

New Usage Metrics Report not Refreshing

Hi Community,   Our usage metrics report (new version) is not refreshing as of the end of April 2026.   I'm getting this error   When I attempt to manually refresh this or re-authenticate nothi...
Need Help
v-hjannapu's avatar
v-hjannapu
Community Support
2 months ago

Hi itsmonique23,

Thank you for the update.

Since the new Usage Metrics reports in your other workspaces are refreshing correctly, the issue appears to be isolated to this specific workspace.

As a troubleshooting step, could you try opening the Usage Metrics report and selecting Save As to create a copy of the report in the workspace? In some cases, this can help regenerate the connection to the underlying Usage Metrics semantic model.

You can also check whether the affected workspace has had any recent changes to its admins, permissions, or capacity assignment around the time the issue started.

If the issue persists only for this workspace, please continue to monitor it and let us know if you notice any additional error details.

Regards,
Community Support Team.

 

itsmonique23's avatar
itsmonique23
Frequent Visitor
2 months ago

Hello,

 

There is no option available to save the report into a new workspace. We're all stumped. Is there any option to have a ticket logged with microsoft for this as we can't seem to find a solution for this.

    • v-hjannapu's avatar
      v-hjannapu
      Community Support
      2 months ago

      Hi itsmonique23,

      Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

      Thank you for your understanding and assistance.