Forum Discussion

Anonymous

Not applicable

5 years ago

My Client already has a PowerBI Pro Licence

Hi all, My client with a Pro licence, outside my tenant, needs to accept a free Pro trial the first time he opens a shared report of mine. Everything looks normal when he accepts the Pro trial as...

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Community Champion

5 years ago

Anonymous So is the issue that he has to do free trial?

Anonymous
Not applicable
5 years ago
Hi Greg_Deckler,

Yes, he has to do a free trial, and no countdown is shown when the trial is activated, but he still gets a free trial flag at his thumbnail.
Why does this happen when he already owns a Pro licence?

Thanks,
- Greg_Deckler
  Community Champion
  5 years ago
  Anonymous Not sure honestly.
  
  You could check the Issues forum here:
  
  https://community.powerbi.com/t5/Issues/idb-p/Issues
  
  And if it is not there, then you could post it.
  
  If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".