Forum Discussion
Responsive ResidentMissing Usage Metrics for One BI Report
My issue was resolved by the Microsoft BI Team. Apparently this was a bug that had to be resolved on Microsoft's side.
If you encounter this issue, I recommend opening a ticket and working directly with the Microsoft Team.
Responsive Resident
Some additional information on this BI report
This BI report was created in May of 2020 using Power BI Desktop. It worked as expected, daily refreshed and user metrics seemed correct. Sometime in early July 2020, I received a request from a user to add a field to a tbale within the report. I then downloaded the report from Service, added the field and then re-published. Afterwards, this report failed to refresh as scheduled. For a few days I had to refresh this report within Desktop and then publish. This report had no issue refreshing from Desktop only in Service. The error message from Service had a 'creditdenial' error. (Which seemed strange as noted above no big edits occuried when I re-uploaded) I finally seemed to resolve this issue by downloading this report and going to Data Settings and clearing permissions. Then I refreshed in Desktop and re-published. Now this report refreshes daily again but this is when I noticed the usage metrics stopped.
Not sure if clearing the permissions caused this issue.
I attempted to re-name this report and publish and that did not work either in getting usage metrics to work. (scheduled refresh did work)
Super UserHi IamTDR ,
I think it might be time for a ticket if it didn't work again after the re-name. This just sounds to me like one of those nebulous "something didn't work this one time because of something in the background" problems.
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
- IamTDR
Never filed a ticket with Microsoft. Do you know where I do so from?
- collinq
Just go to https://powerbi.microsoft.com/en-us/support/ and click on the "Create Support Ticket"
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
- IamTDR
My issue was resolved by the Microsoft BI Team. Apparently this was a bug that had to be resolved on Microsoft's side.
If you encounter this issue, I recommend opening a ticket and working directly with the Microsoft Team.