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IamTDR's avatar
IamTDR
Icon for Responsive Resident rankResponsive Resident
6 years ago
Solved

Missing Usage Metrics for One BI Report

I currently have over 130 BI reports in Service and routinely review the metrics report to see what my end users are using the most.  I noticed one report, which I believed would be popular, does not...
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  • IamTDR's avatar
    IamTDR
    6 years ago

    My issue was resolved by the Microsoft BI Team.  Apparently this was a bug that had to be resolved on Microsoft's side.

    If you encounter this issue, I recommend opening a ticket and working directly with the Microsoft Team.

IamTDR's avatar
IamTDR
Icon for Responsive Resident rankResponsive Resident
6 years ago

Nope.  This is not a paginated report either. 

collinq's avatar
collinq
Icon for Super User rankSuper User
6 years ago

HI IamTDR ,

 

I would suggest opening a ticket because this is one of those things that "just works" (based on the critieria as we have discussed).  And, since it is working for your other reports this seems quite odd.  One solution, not a great one, if you don't want to open a ticket right off is to delete the app/workspace/report/dataset (to whatever level you can) from the service and then do a Save As from the Desktop with a slightly different name and then re-publish and then wait a day.

 

Please update us all if you open a ticket.

 

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
  • IamTDR's avatar
    IamTDR
    Icon for Responsive Resident rankResponsive Resident
    6 years ago

    Taking your suggestion on re-publishing under another title.
    I just downloaded my report from service, added 'usage metrics' to the report title and then published.  I then reviewed the report in service.  Now I would expect to see usage data from me tomorrow.  Let see

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      HI IamTDR,

      Did this report publish from general pbix file or design and mixed multiple report content on power bi service side? Please provide more detailed information to help us clarify your scenario.

      How to Get Your Question Answered Quickly 

      BTW, I'd like to suggest you take a look at the below link about the limitations of the 'usage metrics' feature to confirm if your report meets some of the limitations.

      Monitor usage metrics for Power BI dashboards and reports#considerations-and-limitations 
      Regards,

      Xiaoxin SHeng

      • IamTDR's avatar
        IamTDR
        Icon for Responsive Resident rankResponsive Resident
        6 years ago


        Some additional information on this BI report

        This BI report was created in May of 2020 using Power BI Desktop. It worked as expected, daily refreshed and user metrics seemed correct. Sometime in early July 2020, I received a request from a user to add a field to a tbale within the report. I then downloaded the report from Service, added the field and then re-published. Afterwards, this report failed to refresh as scheduled. For a few days I had to refresh this report within Desktop and then publish. This report had no issue refreshing from Desktop only in Service. The error message from Service had a 'creditdenial' error. (Which seemed strange as noted above no big edits occuried when I re-uploaded) I finally seemed to resolve this issue by downloading this report and going to Data Settings and clearing permissions. Then I refreshed in Desktop and re-published. Now this report refreshes daily again but this is when I noticed the usage metrics stopped.
        Not sure if clearing the permissions caused this issue.

        I attempted to re-name this report and publish and that did not work either in getting usage metrics to work. (scheduled refresh did work)