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Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Manage Alerts Not Displaying for Some Users

Good Afternoon,   We typically utilize apps/reports to provide data to our users. However, we recently built a dashboard since our users need the ability to set up alerts based on a certain metric....
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  • Anonymous's avatar
    Anonymous
    5 years ago

    I discovered the issue. It had to do with RLS and the user not being assigned to the correct group. Because of this, the dashboard was not displaying any data and the "Manage alerts" option was not available. Once the user was assigned to the correct group, the "Manage alerts" option appeared and the user was able to successfully configure their alerts.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Thanks for the reply Amy. The alerts are working for most. That's why I'm curious if it is some type of permissions issue, or if possibly there has to be a value in the tile to set up the initial alert. The dashboard is using RLS and is pre-filtered based on the user. If the user in the dashboard does not have anything on this particular tile, are the alerts disabled until there is at least one record associated with it?

 

Thanks,

Matt

Anonymous's avatar
Anonymous
Not applicable
5 years ago

I discovered the issue. It had to do with RLS and the user not being assigned to the correct group. Because of this, the dashboard was not displaying any data and the "Manage alerts" option was not available. Once the user was assigned to the correct group, the "Manage alerts" option appeared and the user was able to successfully configure their alerts.