Loading Report Page Tooltip Hanging

[PeteAP]

I have one simple report page tooltip in my Power BI. It works fine on desktop, but when I upload it, it hangs with the message "Loading Report Page Tooltip". On the first page the tool tip is fine, but on pages 2 and 3 it hangs, if I change the slicers or something else on the service then the tooltip appears fine, but this obviously isn't ideal for end users.

Can anyone help?

[walidghaith]

Hi All,

This issue has been fixed for me. Hope it is working for all of you too.

Regards,

[Checklist]

Hi All,

This is still an issue, there is also another topic about in the forum: https://community.fabric.microsoft.com/t5/Issues/Report-Page-Tooltips-not-loading/idc-p/4263390#M109...

[suparnababu8]

Hi @PeteAP 

I too faced the similar problem. It's becuase of volume of data you are filtering. May be sometimes due network latency also it create problems.

[qualquer_um_ai]

It's impossible here. I've already wasted hours and hours trying to resolve it. I've already created a new Dash, I've already done it on another account, I've tried it with other browsers, I've already left a simple word, I've already finished it in Dax, in HTML, I've already changed the entire configuration. I'm wasting time and money with this mistake. Where are the Microsoft people??? I've already spent hours trying to resolve this and they haven't even spoken?

[deepanwita25]

In one of the threads a CST member had replied saying it will be fixed this October. If that helps.

[deefens]

@v-zhouwen-msft This issue still exists in Power BI Embedded and it's really bogging people.

[v-zhouwen-msft]

Hi @deefens ,

Sorry, I only have access to see if the issue has been filed . This is a known issue that has been filed in a similar situation to yours :'After embedding to website tooltips are not loading'. For some reason I can't share the specifics, and the engineers have not indicated a specific date for the fix.I'll let you know if the engineer makes any progress.

Best Regards,
Wenbin Zhou

[deefens]

Thanks a lot 🙂

[v-zhouwen-msft]

Hi @deefens ,

Engineers have deployed the fix patch in a test environment to see if it works, and it is scheduled for release in the '10.4' fix patch. There seems to be a difference in the deployment time of the fix patch in different regions, with the earliest deployment scheduled for '2024.10.27'.

Best Regards,
Wenbin Zhou

[deefens]

Hi @v-zhouwen-msft, october 27th has passed and it's still not working for us. Our tenant is in Western Europe region. Could you share an updated expected delivery date?

[v-zhouwen-msft]

Hi @deefens , 

Regarding your question, the expected update date is November 2nd. Different regions deploy the fix patch at different times.

Best Regards,
Wenbin Zhou

[deefens]

Issue is solved for me, just checked the results from Nov 2nd bugfix and it's working as expected. Thanks for supporting this.

[qualquer_um_ai]

October is coming to a close, and we still hadn’t received any response from Microsoft, which was frustrating. Now, I’ve learned that the engineers are planning to deploy the fix patch in a test environment, and it is scheduled for release in the '10.4' fix patch, with the earliest deployment set for '2024.10.27'.

I want to clarify that it’s not a data issue; rather, it’s the update range that seems to get lost in the public link, preventing the information from displaying. However, when the user clicks twice on a filter button to refresh the data, it works correctly. Therefore, the user has to click twice to apply the update.

I appreciate the update and am looking forward to the fix!

[deefens]

Thanks @v-zhouwen-msft for the update, looking forward to it.

[deepanwita25]

Spoiler

Need Help

I have this same issue..But surprisingly when i look at the tooltips in Power BI Desktop & Service they work..Its only when i look at the web version of the report I published in Service, this "Loading ToolTip" issue arises. This is not a complex tooltip issue right?? As they work on Service and Desktop Version. Please let me know if there are any fixes planned for this issue as it provides very bad user experience.

This is what happens in the web for the report published.

This is the desktop version for the same chart

Please let me know if this issue will be fixed

[Feiiiry]

Same here 🙂 It's definitely a bug on MS side. It worked perfectly this summer. Only since last week it keeps saying 'Loading Report Page Tooltip Hanging'. 

[gkir]

Does anyone know when this issue will be fixed? It's already past September 30th, but nothing has changed...

[rozanhilmi]

i have same issue that hanging on tooltip

[FritzVPL]

We are also experiencing this issue. Please add to the known issues page so we can track the progress of this bug.

[LucasPanas]

Same for me and it suppose to load only a text w/o calculation :0