Forum Discussion
Loading Report Page Tooltip Hanging
Hi PeteAP -Ensure that the tooltip pages are as simple and optimized as possible. Tooltips that pull in too much data or have complex visuals might take longer to load in Power BI Service compared to the Desktop version.Reduce Visuals: Try reducing the number of visuals on the tooltip page to see if that improves performance. Ensure only the necessary visuals are included.Disable and Re-enable Tooltips: Sometimes toggling the tooltip settings in Power BI Service can fix the issue.Go to your visuals → "Format" → "Tooltip" → disable it temporarily, save the report, and then re-enable it.Test Manual Tooltips: You can also try creating a manual tooltip by using a card or another simple visual to test if that displays properly.
Large page sizes for tooltips can sometimes delay rendering. You can change the tooltip's page size under Page Information to ensure it's compact and fits within the visuals.
Customizing tooltips in Power BI Desktop - Power BI | Microsoft Learn
Hope this information helps.
We are still facing the exact same issue in PBI service/embedded - tooltips load all okay first time round then when a bookmark / slicer etc.. is applied all we get is 'Loading report page tool tip' and it hangs there. We have tried clearing cache / republishing reports etc and the issue still persists. This issue has been persistent for sometime now and is affecting customer reports in production and stopping further releases into production with customers now rightly so getting very annoyed over this. Is this issue being actively looked into and if so is it possible to get an idea on when a resolution will be released?
It is working fine in service , still facing issue with our embedded production report, Please let us know any way to resolve this
Same for us. Let my try to summarize what we noticed:
- At first, in Power BI Desktop custom tooltips loaded properly, while it failed in both Power BI Service and Power BI Embedded
- Since ~1 week, it's failing in Power BI Embedded only. Unfortunatly this is the exact way how we make use of it in our project
- We noticed that when switching from one report page to another and coming back to former page, it suddenly works. But not permanently, it's completely random when it starts failing again
Note that we're making use if it in concrete case for visual help buttons only. Developer tools are not showing any error. Tested with both Chrome and Edge browsers in their latest versions.
