I have one simple report page tooltip in my Power BI. It works fine on desktop, but when I upload it, it hangs with the message "Loading Report Page Tooltip". On the first page the tool tip is fine, but on pages 2 and 3 it hangs, if I change the slicers or something else on the service then the tooltip appears fine, but this obviously isn't ideal for end users. Can anyone help?

It is working fine in service , still facing issue with our embedded production report, Please let us know any way to resolve this

We are still facing the exact same issue in PBI service/embedded - tooltips load all okay first time round then when a bookmark / slicer etc.. is applied all we get is 'Loading report page tool tip' and it hangs there. We have tried clearing cache / republishing reports etc and the issue still persists. This issue has been persistent for sometime now and is affecting customer reports in production and stopping further releases into production with customers now rightly so getting very annoyed over this. Is this issue being actively looked into and if so is it possible to get an idea on when a resolution will be released?

This bug is still persisting today: Usually occuring when a silcer / bookmark etc is selected....

Same for us. Let my try to summarize what we noticed: - At first, in Power BI Desktop custom tooltips loaded properly, while it failed in both Power BI Service and Power BI Embedded- Since ~1 week, it's failing in Power BI Embedded only. Unfortunatly this is the exact way how we make use of it in our project- We noticed that when switching from one report page to another and coming back to former page, it suddenly works. But not permanently, it's completely random when it starts failing again Note that we're making use if it in concrete case for visual help buttons only. Developer tools are not showing any error. Tested with both Chrome and Edge browsers in their latest versions.

Hi all ,thanks for the quick reply, I'll add more. Hi PeteAP , Regarding your question, is the performance problem of tooltips in Service similar to this? Thanks to Skyble for reminding me, I searched for related issues and similar situations are planned to be resolved on September 30th. Best Regards,Wenbin Zhou

Loading Report Page Tooltip Hanging | Microsoft Fabric Community

50 Replies

Anonymous
Not applicable
1 year ago
Hi all ,thanks for the quick reply, I'll add more.

Hi PeteAP ,

Regarding your question, is the performance problem of tooltips in Service similar to this? Thanks to Skyble for reminding me, I searched for related issues and similar situations are planned to be resolved on September 30th.

Best Regards,
Wenbin Zhou
- ChristopheB82
  New Member
  1 year ago
  for me it looks just like that, it loads the tooltip but the overlay stays on top of it.
- pbrad
  Frequent Visitor
  1 year ago
  Thank you for the update Anonymous . Will this issue be added to the Fabric Known Issues tracker so we can better communicate the timing of the fix to our stakeholders?
gkir
Advocate II
1 year ago
Hi,
We are also facing the same issue where our tooltips hang with the message "Loading Report Page Tooltip." We've been using the same reports for the past 2 years, and everything was working fine until last week.
I hope Power BI resolves this issue ASAP.
Skyble
Frequent Visitor
1 year ago
I have the same issue. It does'nt just take a long time, it does not work at all.
Keeps on showing "Loading report page tooltip" for every tooltip after the first one.
- Skyble
  Frequent Visitor
  1 year ago
  This issue will be fixed next week, I've been told.
  - Hamp79
    Frequent Visitor
    1 year ago
    Hi, good morning Skyble. When you state so clear that will be fix next week is because you have information from Microsoft people or what is your source?
    Thanks
Josz
New Member
1 year ago
Same here! We had working report and now it looks like our tooltip is to heavy to load a 2 years date range.
saschafiebig
Regular Visitor
1 year ago
I have the same issue, the tooltips have been working fine before and I haven't changed anything. Applying slicers, makes the tooltip work once, then you have to reapply new slicers. I can see the caluclations working behind, it's just the rendering part thats get stuck.
Mike250Amused
Advocate I
1 year ago
We have also suddenly started experiencing this issue, exactly as previously descibed by a good number of other posters in this thread. Looking forward to what I hope is resolution on Sep 30th Anonymous
LucasPanas
Regular Visitor
1 year ago
Same for me and it suppose to load only a text w/o calculation :0
FritzVPL
Advocate II
1 year ago
We are also experiencing this issue. Please add to the known issues page so we can track the progress of this bug.
rozanhilmi
Advocate I
1 year ago
i have same issue that hanging on tooltip
gkir
Advocate II
1 year ago
Does anyone know when this issue will be fixed? It's already past September 30th, but nothing has changed...