Forum Discussion

cwayne758's avatar
cwayne758
Helper IV
10 years ago

Issues with Data Refresh/Personal Gateway

As of recently, I have been unable to Refresh Now or Schedule Refresh any of my reports. Earlier this week, my Pro Accout trial lapsed, so I am back to the Free User license. I have a suspition that my refresh failures are somewhat related to the pro account expiration. 

 

I have uninstalled and reinstalled both PowerBI Desktop and Personal Gateway and still receive the same issues. I have also confirmed that my PBIX files can be manually refreshed from within the report.

 

My data model is 2.5GB (-__-) if that information is necessary.

 

Here are some screenshots of my error messages REfresh Error.PNG

Capture.PNG

 

 

And this one just now: Capture.PNG

Thank you :) 

Need Help

2 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion
    10 years ago

    Are you using 32-bit? If so, uninstall and reinstall with 64-bit.

     

    That last error looks like a firewall or something blocking the IP address from even communicating with the SQL server. Is this SQL Server on-premises, IaaS or Azure SQL DB?

    • cwayne758's avatar
      cwayne758
      Helper IV
      10 years ago

       

      I am running a 64bit version on PBI Desktop and Personal Gateway. I am connecting to an AzureSQLDB. 

      My other data sources is azure datamarketplace and excel

       

      Thank you for the response!