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cwayne758
Helper IV
Helper IV

Issues with Data Refresh/Personal Gateway

As of recently, I have been unable to Refresh Now or Schedule Refresh any of my reports. Earlier this week, my Pro Accout trial lapsed, so I am back to the Free User license. I have a suspition that my refresh failures are somewhat related to the pro account expiration. 

 

I have uninstalled and reinstalled both PowerBI Desktop and Personal Gateway and still receive the same issues. I have also confirmed that my PBIX files can be manually refreshed from within the report.

 

My data model is 2.5GB (-__-) if that information is necessary.

 

Here are some screenshots of my error messages REfresh Error.PNG

Capture.PNG

 

 

And this one just now: Capture.PNG

Thank you 🙂 

2 REPLIES 2
Greg_Deckler
Community Champion
Community Champion

Are you using 32-bit? If so, uninstall and reinstall with 64-bit.

 

That last error looks like a firewall or something blocking the IP address from even communicating with the SQL server. Is this SQL Server on-premises, IaaS or Azure SQL DB?



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I am running a 64bit version on PBI Desktop and Personal Gateway. I am connecting to an AzureSQLDB. 

My other data sources is azure datamarketplace and excel

 

Thank you for the response!

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