Forum Discussion

Chacos's avatar
Chacos
Icon for Helper I rankHelper I
5 years ago

Issue with notification emails for Subscritions

Hello there!

One of my users has this issue:

"I am unable to receive any emails from the Power BI service. For example, when I create a Subscription to a report, anyone I include on the list will receive the email except for me."

 

Email are not in his Junk Email folder.

Other people that he had added to the Subscribe box receive emails with no issues.

 

Clearly, I need help with this issue.

 

Thanks!

 

 

 
 
General Comment
Need Help

4 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    5 years ago
    Hi there

    That is not usual.

    What happens if you have to create another subscription and just put yourself in. Do you receive the email?
    • Chacos's avatar
      Chacos
      Icon for Helper I rankHelper I
      5 years ago

      I can see emails, no issue.
      But the User who created the report and set up the Subscriptions, can't see emails.

      • v-lionel-msft's avatar
        v-lionel-msft
        Icon for Community Support rankCommunity Support
        5 years ago

        Hi Chacos ,

         

        Check the mailbox settings, it may be that the mailbox is blocking this type of mail.

        Considerations and troubleshooting 

         

        Best regards,
        Lionel Chen

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