Forum Discussion

KatieH's avatar
KatieH
Advocate IV
8 years ago
Solved

Issue with Usage Metrics

I am trying to view the Usage Metrics on one of my reports - I have done this before and, while it was quite slow, it did work.   This time, no matter which report I select, the usage metrics simpl...
Need Help
  • KatieH's avatar
    KatieH
    8 years ago

    Hi all,

     

    Microsoft came back to me this morning to say that the performance fix was deployed to the North Europe region over the weekend.

     

    I have tried loading the Usage Metrics again and this now loads instantly.

     

    Hope the issue is resolved for the rest of you as well!

     

    Thanks,

     

    Katie

swise001's avatar
swise001
Continued Contributor
8 years ago

 

Same issue here KatieH

 

I have a lot more users in the dashboard (1000+) but have been pulling the reports and exporting data successfully from the usage page for the past few weeks.  This week it's been atrocious and slow - usually timing out before it the user-level data table can even load.   I've had to select an individual day to load the data, and then click additional days to expand the usage range.   It works this way, but is really really really slow.  Not ideal.