Issue with Data Refresh on Power BI service – Timeout Error

[v-sunitkumar]

I am encountering an issue with refreshing data on the server Power BI with Kusto query. While the same query works fine locally, I am receiving a timeout error when attempting to execute it on the server.

Could you kindly assist me in resolving this issue?

[v-nmadadi-msft]

Hi @v-sunitkumar ,

Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

Thank you for your understanding and assistance.

[v-sunitkumar · Accepted solution]

He did not provide me with any correct solution, but I fixed my issue with another solution.

[v-nmadadi-msft]

Hi @v-sunitkumar,

We really appreciate your efforts and for letting us know the update on the issue.
If possible please share the steps that have worked for you and accept that as solution so that it will be helpful for other community members who may come across similar problems in future to solve it faster.

Please continue using fabric community forum for your further assistance.

Thanks and regards

[v-nmadadi-msft]

Hi @v-sunitkumar ,
Thanks for reaching out to the Microsoft fabric community forum.

The error you are receiving is raised when request execution has timed-out on the service side.
1) If Power BI is using an on-premises Data Gateway, the issue could be caused by network slowness or gateway overload. A slow or unstable network connection may result in timeouts, while an overloaded gateway handling multiple queries simultaneously can also impact performance. To resolve this, check the Gateway Status in Power BI Service → Manage Gateways, restart the gateway service, and ensure it is updated to the latest version.
2) Re check the Kusto Query efficiency and check if query complexity is slowing down performance which in turn leads to Time out error in service.

If you find this post helpful, please mark it as an "Accept as Solution" and consider giving a KUDOS.
Thanks and Regards

[v-sunitkumar]

We dont enabled the Gateway for this model. SO Could you suggest any other thing ?

[lbendlin]

where is the eventhouse hosted? In the Azure service?

[v-sunitkumar]

Yes Azure services.

[lbendlin]

If it's in Azure then you should contact the appropriate support team there.

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .