Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Images not exporting to PDF

PBI Pros, please help!   We have been using "Image by CloudScope" in our reports for sometime now. After a recent change, we can no longer export the images to PDF. The images are pulling into SQL ...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi Anonymous ,

    Please review the part "Limitations and considerations" in this official documentation and you will find the below limitation when work with the Export to PDF feature:

    • Power BI visuals that have been certified are supported. For more information on certified Power BI visuals, including how to get a Power BI visual certified, see Get a Power BI visual certified. Power BI visuals that haven't been certified aren't supported. In the PDF, they display with an error message.

    You can use Image Grid to replace the current image visual: Image by CloudScope. It is certified and can be displayed normally when export to PDF.

    Best Regards
    Community Support Team _ Rena Ruan
    If this post helps, then please consider Accept it as the solution to help the other members find it more.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Hi Anonymous ,

Please review the part "Limitations and considerations" in this official documentation and you will find the below limitation when work with the Export to PDF feature:

  • Power BI visuals that have been certified are supported. For more information on certified Power BI visuals, including how to get a Power BI visual certified, see Get a Power BI visual certified. Power BI visuals that haven't been certified aren't supported. In the PDF, they display with an error message.

You can use Image Grid to replace the current image visual: Image by CloudScope. It is certified and can be displayed normally when export to PDF.

Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hello, 

    it may be due to an update of powerbi services but the export to pdf does not work anymore with the certified   Image Grid as mentionned. 

     

    I am a powerbi pro user and this does not work in my personnal workspace or a shared one. 

     

    It used to work last week.......

     

    Please help, this is critical for me.

     

    Best regards

    Philippe

    my config : 

    powerbi : 

    Version: 2.91.884.0 64-bit (mars 2021)

     

    Image Grid : 

    Name: Image Grid

    Publisher: Fredrik Hedenström

    Id: ImageGrid_FC5183B9_926C_45E0_B5F7_0CE9EAF1DA9B

    Version: 1.0.1

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi Anonymous ,

      I got the same issue with yours, you can try to contact the owner of custom visual image grid or custom visual support team ask for help...

      Best Regards

      • fabyx's avatar
        fabyx
        Frequent Visitor
        1 year ago

        Hello Anonymous 
        I'm facing an issue with our reports where CloudScope images stored in base64 format display correctly in the embedded reports but not when exported using our REST API.

        if there is someone who can guide me, or suggest the way out I would appreciate it 

         

        thanks