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DennisJung's avatar
DennisJung
Helper I
8 years ago

Gateways are gone

This is very strange....i have two gateways installed (two diffrent machines, Gateway A and B), and today at the morning, the refresh of my main dataset didn't work.   When i checked the gateway st...
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Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi Dennis

 

Did you get any further with this - I seem to be having a similar issue. My server based gateway "company"_PRD disappeared, could not be recovered and was not visible on PowerBI Service, on 5th Nov. So I created a new one "company"_PROD, 

 

Now last week, "company"_PROD has now disappeared from my server. However the symptoms are now that "company"_PROD is still visible on PowerBI.com against existing datasets, but not any new connection. Just to confuse the issue "company"_PRD has now returned for migration, but will not accept my recovery key.

 

Microsoft hinted that they are manually moving the gateways when upgrading the service, and after two calls they've pushed to the Dev team.

DennisJung's avatar
DennisJung
Helper I
7 years ago

Hey!

 

No, they couldn't help me, so i reconfigured everything and it works since back than. 

 

Even the microsoft support didn't find any problem.

 

The strange thing about this problem is that the gateways still exisit, they appear sometimes in Flow / Powerapps.

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Are you all connected to North Europe cloud? I've the same problem today. My gw is missing and can't do recovery because no gw cluster is available...