Forum Discussion

DennisJung's avatar
DennisJung
Helper I
8 years ago

Gateways are gone

This is very strange....i have two gateways installed (two diffrent machines, Gateway A and B), and today at the morning, the refresh of my main dataset didn't work.   When i checked the gateway st...
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Anonymous's avatar
Anonymous
Not applicable
8 years ago

DennisJung Do you not have a recovery key for the gateways? When was the last time you updated the gateways?

DennisJung's avatar
DennisJung
Helper I
8 years ago

I have them, but i can not use them. PowerBi doesn't know my gateways anymore, i have no option to select them (and enter my recovery key).

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    DennisJung If you walk through a gateway install, it will get to a screen in which you can input a recovery key. This should pull in everything that existed on the gateway and automatically work... that is the whole concept behind a recovery key. When the gateway is installed, you should then have access to it in the Service...

      • DennisJung's avatar
        DennisJung
        Helper I
        8 years ago

        I reconfigured everything today and now, after a couple of hours, the new gateway is also missing!

        What the hell is happening here....