Forum Discussion

DennisJung's avatar
DennisJung
Helper I
8 years ago

Gateways are gone

This is very strange....i have two gateways installed (two diffrent machines, Gateway A and B), and today at the morning, the refresh of my main dataset didn't work.   When i checked the gateway st...
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DennisJung's avatar
DennisJung
Helper I
8 years ago

Based on your description, you can’t find configured On-premises Data Gateways( Gateway A and Gateway B) in Power BI service Manage Gateways -> Gateway Clusters ,right?

 

--> Correct, see screenshoot. They are completly gone, one after another.

 

 

Gateways

 

As you mentioned when you ran the on-premise data gateway app on the machine, it prompted you enter account. After you signed in with your Power BI service account, were you able to choose “Migrate, restore, or take over an existing gateway” to use Recovery key to recover Gateway A and Gateway B? Was there any error occurring?

 

--> Nope, no error. I was asked for my account, and i entered my admin account which i always use for powerbi. The only option i have is to install a new gateway, no migrate or restore. This happens on both machines.

 

Did you add another users as administrators of Gateway A and Gateway B before? If it did, please let these users check if those two gateways are available in their Power BI service Manage Gateways pane. Also confirm if you are in the administrator list as well.

 

-> No, i didn't add anybody else. I can not check it because they are not avaible :)

 

The powerbi service status says everything is ok”, would you please clarify which status you mean?

 

I meant the global service status on this page here: https://powerbi.microsoft.com/de-de/support/

Anonymous's avatar
Anonymous
Not applicable
8 years ago

DennisJung Do you not have a recovery key for the gateways? When was the last time you updated the gateways?

  • DennisJung's avatar
    DennisJung
    Helper I
    8 years ago

    I have them, but i can not use them. PowerBi doesn't know my gateways anymore, i have no option to select them (and enter my recovery key).

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      DennisJung If you walk through a gateway install, it will get to a screen in which you can input a recovery key. This should pull in everything that existed on the gateway and automatically work... that is the whole concept behind a recovery key. When the gateway is installed, you should then have access to it in the Service...