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DennisJung's avatar
DennisJung
Helper I
8 years ago

Gateways are gone

This is very strange....i have two gateways installed (two diffrent machines, Gateway A and B), and today at the morning, the refresh of my main dataset didn't work.   When i checked the gateway st...
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GilbertQ's avatar
GilbertQ
Super User
8 years ago
Hi there, I have never seen or had any issues with the On-Premise Data Gateway missing.

Can you confirm where you have got the Gateways installed, that they are still installed on those servers?
  • DennisJung's avatar
    DennisJung
    Helper I
    8 years ago

    ( i updated my post with more informations)

     

    Yes, they are both installed, but not configured anymore. The first that disappered is on my local machine.

     

    Recovery is not possible on both Gateways.

    • v-yuta-msft's avatar
      v-yuta-msft
      Community Support
      8 years ago

      Hi DennisJung,

       

      Based on your description, you can’t find configured On-premises Data Gateways( Gateway A and Gateway B) in Power BI service Manage Gateways -> Gateway Clusters ,right?

       

      Please follow below steps to troubleshoot the issue:

       

      1. Check if gateway has been updated to the latest version.
      2. As you mentioned when you ran the on-premise data gateway app on the machine, it prompted you enter account. After you signed in with your Power BI service account, were you able to choose “Migrate, restore, or take over an existing gateway” to use Recovery key to recover Gateway A and Gateway B? Was there any error occurring?
      3. Did you add another users as administrators of Gateway A and Gateway B before? If it did, please let these users check if those two gateways are available in their Power BI service Manage Gateways pane. Also confirm if you are in the administrator list as well.

       

      In addition, you say “The powerbi service status says everything is ok”, would you please clarify which status you mean?

       

      Regards,

      Jimmy Tao

      • DennisJung's avatar
        DennisJung
        Helper I
        8 years ago

        Based on your description, you can’t find configured On-premises Data Gateways( Gateway A and Gateway B) in Power BI service Manage Gateways -> Gateway Clusters ,right?

         

        --> Correct, see screenshoot. They are completly gone, one after another.

         

         

        Gateways

         

        As you mentioned when you ran the on-premise data gateway app on the machine, it prompted you enter account. After you signed in with your Power BI service account, were you able to choose “Migrate, restore, or take over an existing gateway” to use Recovery key to recover Gateway A and Gateway B? Was there any error occurring?

         

        --> Nope, no error. I was asked for my account, and i entered my admin account which i always use for powerbi. The only option i have is to install a new gateway, no migrate or restore. This happens on both machines.

         

        Did you add another users as administrators of Gateway A and Gateway B before? If it did, please let these users check if those two gateways are available in their Power BI service Manage Gateways pane. Also confirm if you are in the administrator list as well.

         

        -> No, i didn't add anybody else. I can not check it because they are not avaible :)

         

        The powerbi service status says everything is ok”, would you please clarify which status you mean?

         

        I meant the global service status on this page here: https://powerbi.microsoft.com/de-de/support/