Forum Discussion
Gateway connection doesn't respond (schedule refresh)
Hi guys,
Have you already experienced behavior that you are not able to set up scheduled refresh? Geteway connection part of schedule refresh setting doesn't respond (see screenshot below). Even if I have datasets which have only online sources (doesn't need gateway), I'm not able to use "Connect directly" and click Apply. It throws error. Does anyone knows why it happens?
Thanks,
Lubos
I want to select Connect directly and ApplyError when I click on Apply
A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?
If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.
Best Regards,
Herbert
20 Replies
I have not experienced this particular issue recently but have seen intermittent problems, particularly around the refresh functionality of Power BI. I would send a frowny face to support and include the screen shot of the error and an explanation of the problem. Probably the quickest way to get it resolved.
Thanks, I also sent the frawn. Hope they will help me. I've also found out that t seems somehow related to my power bi account. Because If the same make any other user of the same tenant it works.
It doesn't work with any other dataset which I have in any workspace. So it doesn't seems to be related to dataset. I've also tried to uninstall gateway. Then I tried to install gateway again. But nothing helped.
Have you tried to edit data source credentials? You can also try to clear the cache of the browser and check in browser private mode to see if it helps.
Best Regards,
Herbert
