Forum Discussion
Helper IGateway connection doesn't respond (schedule refresh)
A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?
If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.
Best Regards,
Herbert
Microsoft Employee
Thanks for your trace. Could you please also check if your alternate account is set to your gmail, go to the O365 personal info page: https://portal.office.com/account/#personalinfo
Under “Personal Info” and “Contact Details” there is an alternate email account section.
Best Regards,
Herbert
Helper I
Thanks, yes there is my personal email. However, I cannot remove the alternate email from there. So it will not solve the problem.
Fortunatelly, I was able to publish one of my pbix into the service after 3 weeks, so there is some progress. However, schedule refresh is still stucked in loading of gateways and error appears when I click on Apply.
- v-haibl-msft
A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?
If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.
Best Regards,
Herbert
- lubosbednar
v-haibl-msft Thanks Herbert! It helped. Now, I was finally able to deploy pbix file and schedule refresh.
- Cubist
Advocate II
v-haibl-msft I'm having the same problem with my personal address being used even though I never entered it!
Any ideas?
- Cubist
v-haibl-msft I'm having the same problem with my personal address being used even though I never entered it!
Any ideas?
