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lubosbednar's avatar
lubosbednar
Icon for Helper I rankHelper I
9 years ago
Solved

Gateway connection doesn't respond (schedule refresh)

 Hi guys,   Have you already experienced behavior that you are not able to set up scheduled refresh? Geteway connection part of schedule refresh setting doesn't respond (see screenshot below). Even...
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  • v-haibl-msft's avatar
    v-haibl-msft
    9 years ago

    lubosbednar

     

    A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?

    If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.

     

    Best Regards,

    Herbert

     

lubosbednar's avatar
lubosbednar
Icon for Helper I rankHelper I
9 years ago

v-haibl-msft

 

Thanks for your reply.

 

1) 

2) No, I log in using local computer account (not linked with gmail)

3) Yes, I'm not able to upload neither pbix nor xlsx file into Power BI service.

4) I'm not aware of this. Where I could find it? I don't see it in O365 admin portal.

 

Any other user account in our organization works properly. It has been very irritating already. 

 

Thanks,

Lubos

v-haibl-msft's avatar
v-haibl-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

lubosbednar

 

Could you please take some fiddler traces for us while the error is occurring? You can take a look at this video.

 

Best Regards,

Herbert

  • lubosbednar's avatar
    lubosbednar
    Icon for Helper I rankHelper I
    9 years ago

    Here is the link with trace in Fiddler: Powerbi.saz. Since I have removed all datasets from my workspace and I cannot create or upload any new. I traced opening powerbi.com and attempt to import one of my pbix file. The import ends with error message below.

     

    Hope it will be helpful.

     

    Thanks, Lubos

  • v-haibl-msft's avatar
    v-haibl-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    lubosbednar

     

    Thanks for your trace. Could you please also check if your alternate account is set to your gmail, go to the O365 personal info page: https://portal.office.com/account/#personalinfo
    Under “Personal Info” and “Contact Details” there is an alternate email account section.

     

    Best Regards,

    Herbert

  • lubosbednar's avatar
    lubosbednar
    Icon for Helper I rankHelper I
    9 years ago

    v-haibl-msft

     

    Thanks, yes there is my personal email. However, I cannot remove the alternate email from there. So it will not solve the problem. 

     

    Fortunatelly, I was able to publish one of my pbix into the service after 3 weeks, so there is some progress. However, schedule refresh is still stucked in loading of gateways and error appears when I click on Apply.

  • v-haibl-msft's avatar
    v-haibl-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    lubosbednar

     

    A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?

    If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.

     

    Best Regards,

    Herbert

     

  • lubosbednar's avatar
    lubosbednar
    Icon for Helper I rankHelper I
    9 years ago

    v-haibl-msft Thanks Herbert! It helped. Now, I was finally able to deploy pbix file and schedule refresh. 

  • Cubist's avatar
    Cubist
    Icon for Advocate II rankAdvocate II
    9 years ago

    v-haibl-msft I'm having the same problem with my personal address being used even though I never entered it!

     

    Any ideas?

  • Cubist's avatar
    Cubist
    Icon for Advocate II rankAdvocate II
    9 years ago

    v-haibl-msft I'm having the same problem with my personal address being used even though I never entered it!

     

    Any ideas?