Forum Discussion

lubosbednar's avatar
lubosbednar
Icon for Helper I rankHelper I
9 years ago
Solved

Gateway connection doesn't respond (schedule refresh)

 Hi guys,   Have you already experienced behavior that you are not able to set up scheduled refresh? Geteway connection part of schedule refresh setting doesn't respond (see screenshot below). Even...
Need Help
  • v-haibl-msft's avatar
    v-haibl-msft
    9 years ago

    lubosbednar

     

    A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?

    If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.

     

    Best Regards,

    Herbert

     

v-haibl-msft's avatar
v-haibl-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

lubosbednar

 

1. Could you get a screenshot of your gateways under “Manage Gateways”? I would like to see how these are set up and if they are also registered to your gmail.
2. Do you log into your computer using a gmail account?
3. If you use “Get Data” in the online service to pull a local excel file into Power BI, do you still receive this error, and does that dataset show as registered to your gmail?
4. In your O365 settings is your gmail listed as your alternative account?

 

Best Regards,

Herbert

lubosbednar's avatar
lubosbednar
Icon for Helper I rankHelper I
9 years ago

v-haibl-msft

 

Thanks for your reply.

 

1) 

2) No, I log in using local computer account (not linked with gmail)

3) Yes, I'm not able to upload neither pbix nor xlsx file into Power BI service.

4) I'm not aware of this. Where I could find it? I don't see it in O365 admin portal.

 

Any other user account in our organization works properly. It has been very irritating already. 

 

Thanks,

Lubos

  • v-haibl-msft's avatar
    v-haibl-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    lubosbednar

     

    Could you please take some fiddler traces for us while the error is occurring? You can take a look at this video.

     

    Best Regards,

    Herbert

  • lubosbednar's avatar
    lubosbednar
    Icon for Helper I rankHelper I
    9 years ago

    Here is the link with trace in Fiddler: Powerbi.saz. Since I have removed all datasets from my workspace and I cannot create or upload any new. I traced opening powerbi.com and attempt to import one of my pbix file. The import ends with error message below.

     

    Hope it will be helpful.

     

    Thanks, Lubos

  • v-haibl-msft's avatar
    v-haibl-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    lubosbednar

     

    Thanks for your trace. Could you please also check if your alternate account is set to your gmail, go to the O365 personal info page: https://portal.office.com/account/#personalinfo
    Under “Personal Info” and “Contact Details” there is an alternate email account section.

     

    Best Regards,

    Herbert

  • lubosbednar's avatar
    lubosbednar
    Icon for Helper I rankHelper I
    9 years ago

    v-haibl-msft

     

    Thanks, yes there is my personal email. However, I cannot remove the alternate email from there. So it will not solve the problem. 

     

    Fortunatelly, I was able to publish one of my pbix into the service after 3 weeks, so there is some progress. However, schedule refresh is still stucked in loading of gateways and error appears when I click on Apply.

  • v-haibl-msft's avatar
    v-haibl-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    lubosbednar

     

    A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?

    If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.

     

    Best Regards,

    Herbert

     

  • lubosbednar's avatar
    lubosbednar
    Icon for Helper I rankHelper I
    9 years ago

    v-haibl-msft Thanks Herbert! It helped. Now, I was finally able to deploy pbix file and schedule refresh. 

  • Cubist's avatar
    Cubist
    Icon for Advocate II rankAdvocate II
    9 years ago

    v-haibl-msft I'm having the same problem with my personal address being used even though I never entered it!

     

    Any ideas?

  • Cubist's avatar
    Cubist
    Icon for Advocate II rankAdvocate II
    9 years ago

    v-haibl-msft I'm having the same problem with my personal address being used even though I never entered it!

     

    Any ideas?