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lubosbednar's avatar
lubosbednar
Icon for Helper I rankHelper I
9 years ago
Solved

Gateway connection doesn't respond (schedule refresh)

 Hi guys,   Have you already experienced behavior that you are not able to set up scheduled refresh? Geteway connection part of schedule refresh setting doesn't respond (see screenshot below). Even...
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  • v-haibl-msft's avatar
    v-haibl-msft
    9 years ago

    lubosbednar

     

    A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?

    If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.

     

    Best Regards,

    Herbert

     

v-haibl-msft's avatar
v-haibl-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

lubosbednar

 

Do you mean that you use the account of ***@gmail.com to log in Power BI Service?

As far as I know, Power BI requires that you use a work, or school, email address to sign up. Power BI does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com and others.

 

Best Regards,

Herbert

lubosbednar's avatar
lubosbednar
Icon for Helper I rankHelper I
9 years ago

I'm attaching additional screenshot.

  • v-haibl-msft's avatar
    v-haibl-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    lubosbednar

     

    1. Could you get a screenshot of your gateways under “Manage Gateways”? I would like to see how these are set up and if they are also registered to your gmail.
    2. Do you log into your computer using a gmail account?
    3. If you use “Get Data” in the online service to pull a local excel file into Power BI, do you still receive this error, and does that dataset show as registered to your gmail?
    4. In your O365 settings is your gmail listed as your alternative account?

     

    Best Regards,

    Herbert

    • lubosbednar's avatar
      lubosbednar
      Icon for Helper I rankHelper I
      9 years ago

      v-haibl-msft

       

      Thanks for your reply.

       

      1) 

      2) No, I log in using local computer account (not linked with gmail)

      3) Yes, I'm not able to upload neither pbix nor xlsx file into Power BI service.

      4) I'm not aware of this. Where I could find it? I don't see it in O365 admin portal.

       

      Any other user account in our organization works properly. It has been very irritating already. 

       

      Thanks,

      Lubos

      • v-haibl-msft's avatar
        v-haibl-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        9 years ago

        lubosbednar

         

        Could you please take some fiddler traces for us while the error is occurring? You can take a look at this video.

         

        Best Regards,

        Herbert

  • stephen650's avatar
    stephen650
    New Member
    9 years ago

    I have exactly the same problem. I'm logged into Office365 using my work account, then I launch PowerBI via the Office365 menu. It doesn't ask me to log in again. I'm having the same problem scheduling a refresh and the message at the top of the dataset screen says that the dataset was created by my personal email account.