Forum Discussion

lubosbednar's avatar
lubosbednar
Helper I
9 years ago
Solved

Gateway connection doesn't respond (schedule refresh)

 Hi guys,   Have you already experienced behavior that you are not able to set up scheduled refresh? Geteway connection part of schedule refresh setting doesn't respond (see screenshot below). Even...
Need Help
  • v-haibl-msft's avatar
    v-haibl-msft
    9 years ago

    lubosbednar

     

    A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?

    If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.

     

    Best Regards,

    Herbert

     

v-haibl-msft's avatar
v-haibl-msft
Microsoft Employee
9 years ago

lubosbednar

 

Have you tried to edit data source credentials? You can also try to clear the cache of the browser and check in browser private mode to see if it helps.

 

Best Regards,

Herbert

lubosbednar's avatar
lubosbednar
Helper I
9 years ago

I tried, but it also occurs in every other dataset which I have. At some of the dataset there is even Data source credentials grayed out. I also tried to use browser private mode and clear browser's cache, but nothing helped.

 

However, I spotted that there is mentioned my personal email address in "This dataset has been configured by username@domain (see the screenshot). I'd expect that there will be main work email address of our tenant, which I use for log in. So it could be somehow related to this and O365 setting. But I have no idea how it is possible that there appeared my personal email address.

 

  • v-haibl-msft's avatar
    v-haibl-msft
    Microsoft Employee
    9 years ago

    lubosbednar

     

    Do you mean that you use the account of ***@gmail.com to log in Power BI Service?

    As far as I know, Power BI requires that you use a work, or school, email address to sign up. Power BI does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com and others.

     

    Best Regards,

    Herbert

    • lubosbednar's avatar
      lubosbednar
      Helper I
      9 years ago

      No, I'm using work domain @intecs.cz to log in. Therefore it is wierd that it shows my personal address instead. I have no power bi account on gmail.

    • lubosbednar's avatar
      lubosbednar
      Helper I
      9 years ago

      I'm attaching additional screenshot.

      • v-haibl-msft's avatar
        v-haibl-msft
        Microsoft Employee
        9 years ago

        lubosbednar

         

        1. Could you get a screenshot of your gateways under “Manage Gateways”? I would like to see how these are set up and if they are also registered to your gmail.
        2. Do you log into your computer using a gmail account?
        3. If you use “Get Data” in the online service to pull a local excel file into Power BI, do you still receive this error, and does that dataset show as registered to your gmail?
        4. In your O365 settings is your gmail listed as your alternative account?

         

        Best Regards,

        Herbert