Forum Discussion
Helper IGateway connection doesn't respond (schedule refresh)
A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?
If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.
Best Regards,
Herbert
Microsoft Employee
Helper IIt doesn't work with any other dataset which I have in any workspace. So it doesn't seems to be related to dataset. I've also tried to uninstall gateway. Then I tried to install gateway again. But nothing helped.
- v-haibl-msft
Have you tried to edit data source credentials? You can also try to clear the cache of the browser and check in browser private mode to see if it helps.
Best Regards,
Herbert
- lubosbednar
I tried, but it also occurs in every other dataset which I have. At some of the dataset there is even Data source credentials grayed out. I also tried to use browser private mode and clear browser's cache, but nothing helped.
However, I spotted that there is mentioned my personal email address in "This dataset has been configured by username@domain (see the screenshot). I'd expect that there will be main work email address of our tenant, which I use for log in. So it could be somehow related to this and O365 setting. But I have no idea how it is possible that there appeared my personal email address.
- v-haibl-msft
Do you mean that you use the account of ***@gmail.com to log in Power BI Service?
As far as I know, Power BI requires that you use a work, or school, email address to sign up. Power BI does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com and others.
Best Regards,
Herbert