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lubosbednar's avatar
lubosbednar
Icon for Helper I rankHelper I
9 years ago
Solved

Gateway connection doesn't respond (schedule refresh)

 Hi guys,   Have you already experienced behavior that you are not able to set up scheduled refresh? Geteway connection part of schedule refresh setting doesn't respond (see screenshot below). Even...
Need Help
  • v-haibl-msft's avatar
    v-haibl-msft
    9 years ago

    lubosbednar

     

    A data base cleanup is done by the PBI team. Could you please check your gateways to schedule a refresh again?

    If issue still persists, could you please give an email to us? I'll provide your contanct information to other senior engineers. They may reach out you for more details.

     

    Best Regards,

    Herbert

     

Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
9 years ago

I have not experienced this particular issue recently but have seen intermittent problems, particularly around the refresh functionality of Power BI. I would send a frowny face to support and include the screen shot of the error and an explanation of the problem. Probably the quickest way to get it resolved.

  • lubosbednar's avatar
    lubosbednar
    Icon for Helper I rankHelper I
    9 years ago

    Thanks, I also sent the frawn. Hope they will help me. I've also found out that t seems somehow related to my power bi account. Because If the same make any other user of the same tenant it works.